However you reach us, someone answers.
No call centers, no chatbots reading from a script. Just our small Moshi-based team — usually replying within a few hours, every day of the week.
Tell us what you're dreaming up — dates, group size, rough budget — and we'll come back with a real itinerary, not a template.
On the ground, where it matters
Quick answers
WhatsApp messages are usually answered within a few hours during office hours (8 AM-7 PM EAT). Emails and contact form submissions are answered within 24 hours, including weekends.
Rough travel dates (or season), number of travelers, and any must-see destinations or interests — wildlife, climbing, beach time. The more specific you are, the more tailored your itinerary will be on the first reply.
No - quotes are always free and obligation-free. We only ask for a deposit once you've confirmed an itinerary and are ready to book your dates.
Message us on WhatsApp with your booking reference and our Guest Experience team will pick it up directly — no need to go through a separate support queue.
Yes — our team comfortably handles English, Swahili, French, and German. Let us know your preferred language when you reach out.
Still deciding? Just say hi
You don't need a finished plan to reach out — most great itineraries start with a rough idea and a quick WhatsApp message.